Refund policy

Overview

We take great care in creating and packing every order. If something isn’t right, we’re here to help.

This policy applies to orders shipped within the United States.

Custom & Personalized Items — Final Sale

All custom or personalized items are final sale and not eligible for return or refund, except in cases where the item arrives damaged or incorrect.

This includes, but is not limited to:

  • Personalized name tags

  • Custom or made-to-order designs

  • Bespoke or special-order items

If your custom item arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order number.

Returns — Non-Custom Items

Non-custom items may be eligible for return within 30 days of delivery, provided that:

  • The item is unused and in original condition

  • Original packaging is included

  • Proof of purchase is provided

To request a return, please email gift@ineffablesignature.com for return authorization.
Returns sent without prior authorization may not be accepted.

Return Shipping

  • If a return is approved due to an error on our part (damaged or incorrect item), return shipping will be covered by us.

  • For all other approved returns, return shipping costs are the responsibility of the customer and may be deducted from the refund.

Refunds

Once your return is received and inspected, we will notify you of approval or denial.

If approved:

  • Refunds are issued to the original payment method

  • Please allow 5–10 business days for the refund to process

  • Bank or credit card processing times may vary

Original shipping charges are non-refundable.

Exchanges

We do not offer direct exchanges.
If an exchange is desired, please request a return (if eligible) and place a new order once the return is approved.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged or incorrect, contact gift@ineffablesignature.com within 7 days of delivery with:

  • Your order number

  • Clear photos of the issue

We will arrange a replacement, refund, or solution as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized items

  • Sale items

  • Gift cards

Questions

If you have questions about this policy or need help with an order, please contact:
gift@ineffablesignature.com